Shipping policy

Cancelation Policy

1. Artworks and Framed Items

• Orders for artworks and framed items cannot be canceled once confirmed. If you need to consult us about your order, please reach out immediately.
• Custom orders based on your specifications begin production immediately upon order confirmation, making cancellations impossible.

2. Replica and Merchandise Products

• Orders for paper products can be canceled after order confirmation but before shipment. Depending on the product's status and preparation for shipment, cancellation fees may apply.
• Returns after shipment will incur shipping fees and handling charges for refunds.

Please contact us for any inquiries or clarifications regarding our cancellation policy.

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Additional Sections

1. Non-Returnable Items:

• Custom-made items, personalized products, and items marked as non-returnable cannot be returned or refunded.

2. Packaging Requirements:

• All returned items must be in their original packaging and condition. Any items returned without proper packaging or that are damaged may not qualify for a refund or exchange.

3. Proof of Purchase:

• A receipt or proof of purchase is required for all returns and warranty claims. Please retain your receipt for future reference.

4. Contact Information:

• For all returns, cancellations, and warranty claims, please contact our customer service at info@maisonkirie.com. We are here to assist you with any issues you may have.