Cancel & Returns

Cancelation Policy

1. Artworks and Framed Items

  • Orders for artworks and framed items cannot be canceled once confirmed. If you need to consult us about your order, please reach out immediately.
  • Custom orders based on your specifications begin production immediately upon order confirmation, making cancellations impossible.

2. Replica and Merchandise Products

  • Orders for paper products can be canceled after order confirmation but before shipment. Depending on the product's status and preparation for shipment, cancellation fees may apply.
  • Returns after shipment will incur shipping fees and handling charges for refunds.

Please contact us for any inquiries or clarifications regarding our cancellation policy.

Return Policy

1. Return Conditions:
  • All purchases are final and cannot be returned due to customer preference.
  • Returns are accepted within 7 days from the date of purchase only for damages caused by our company.
  • Unilateral returns are not accepted under any circumstances, and no refunds will be provided for such returns.

2. Return Procedure:

  • If you wish to return a product due to damage caused by our company, please contact the seller in advance to proceed with the return shipment. The shipping costs for returns are the responsibility of the customer.

3. Refund Process:

  • Once the returned product arrives and its condition is confirmed, we will initiate the refund process.
  • Refunds will only cover the cost of the product; shipping fees and any other refund-related expenses will not be included.
  • Please follow the seller's instructions regarding refund methods and processing.

4. Product Warranty:

  • Products with defects or errors are eligible for replacement or repair. However, damages during shipping are the responsibility of the carrier. Please consult the shipping company directly.
  • Warranty applies only if defects are reported within 7 days of product arrival.

Additional Sections

1. Non-Returnable Items:

  • Custom-made items, personalized products, and items marked as non-returnable cannot be returned or refunded.

2. Packaging Requirements:

  • All returned items must be in their original packaging and condition. Any items returned without proper packaging or that are damaged may not qualify for a refund or exchange.

3. Proof of Purchase:

  • A receipt or proof of purchase is required for all returns and warranty claims. Please retain your receipt for future reference.

4. Contact Information:

  • For all returns, cancellations, and warranty claims, please contact our customer service at info@maisonkirie.com. We are here to assist you with any issues you may have.

Thank you for shopping with us. We strive to provide the best quality and service to our customers. Your satisfaction is our priority.